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Shipping Policy

Macs As New have a shipping policy in place to ensure smooth and reliable delivery of the devices. Here’s an overview of the typical shipping policy:

  • Shipping Methods: We offer 2 types of shipping methods for deliveries within Australia, We use Australia Post Express for Majority of our deliveries. For big and Bulky items, we use a Courier to deliver goods. We may use same day delivery for Sydney Metro items. The available shipping methods may vary depending on the product and your location within Australia.
  • Processing Time: After your order is confirmed and payment is received, we typically require 1-3 business days to process and prepare the product for shipment. Please note that processing times may vary based on the availability of the product and other factors.
  • Shipping Time: The estimated shipping time within Australia depends on your location and the shipping method chosen.  Express shipping can take 1-3 business days. These timeframes are approximate and may vary depending on external factors or unforeseen circumstances.
  • Shipping Costs: The shipping costs for deliveries within Australia are added automatically during checkout once you choose the delivery option. We have flat rate shipping cost for all over Australia.
  • Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. Sometimes the shipping carrier may send you tracking updates and details. This allows you to monitor the progress of your package until it reaches your delivery address.
  • Shipping Insurance: None of the Shipping services we use insurance. If an Item gets damaged in transit buyer will be liable as we don’t offer shipping insurance. We may offer shipping insurance to protect against any potential loss or damage during transit at an extra cost.

If you are experiencing issues with an undelivered item, please get in touch with us.

  1. Contact US: Reach out to Macs as New directly to report the issue and inquire about the status of your shipment. Provide them with your order details, including the order number and any relevant tracking information. Explain that the item has not been delivered within the expected timeframe and request their assistance in resolving the matter.